Orders & Products
1. What is AURAON?
AURAON is a lifestyle apparel brand focused on self-expression, individuality, and meaningful designs. Our products are created for people who value style, creativity, and authenticity.
2. What type of products do you offer?
We currently offer premium printed apparel and plan to expand into additional lifestyle products in the future.
3. Are your products made after I place an order?
Yes. Most products are produced after an order is placed, helping reduce overproduction and unnecessary waste.
Shipping
1. How long does it take to process an order?
Orders are typically processed within 2–5 business days. Read our Shipping Policy.
2. How long does delivery take?
Once shipped, orders are generally delivered within 5–7 business days, depending on your location.
3. Do you ship across India?
Yes, we currently ship across India.
4. How can I track my order?
Once your order is shipped, tracking information will be shared via email or SMS (where available).
Returns, Refunds & Exchanges
1. Do you accept returns?
We do not accept returns for change of mind, incorrect preferences, or customer-selected sizing issues.
2. What if I receive a damaged or incorrect product?
Please contact us within 24 hours of delivery with photos of the product and packaging. Our team will review the request and provide a suitable resolution.
3. Can I exchange my product?
Yes. We allow exchanges for a different size or color, subject to availability and the conditions outlined in our Refund & Return Policy.
Payments
1. What payment methods do you accept?
We accept secure online payments through supported payment gateways, including:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets (where available)
2. Is my payment information secure?
Yes. Payments are processed through trusted third-party payment providers. AURAON does not store your complete card details.
General
1. How do I choose the right size?
A detailed size chart is available on each product page to help you choose the best fit.
2. Will the product look exactly like the images?
We strive to display products as accurately as possible. Minor variations in color and print placement may occur due to screen settings and production processes.
3. How can I contact AURAON?
You can reach us at:
We typically respond within 24–48 business hours.
Still Have Questions?
If you couldn’t find the answer you’re looking for, please visit our Contact Us page or reach out to us on Whatsapp.