Last Updated: July 2026
At AURAON, every product is made to order with care. Since our products are printed specifically for each customer after an order is placed, we do not accept returns due to change of mind, incorrect size selection, or personal preferences. Please read our policy carefully before placing your order.
1. Return Policy
As all products are made-to-order, returns are not accepted.
We do not accept returns for the following reasons:
- Change of mind after placing an order.
- Incorrect size selected by the customer.
- Preference for a different color or design.
- Minor variations in print placement or color that may occur due to screen/display differences.
- Delay in delivery caused by circumstances beyond our control.
Customers are requested to carefully review the product description, size chart, and order details before completing their purchase.
2. Replacement Policy
We are committed to delivering products in perfect condition. A replacement will be provided at no additional cost in the following situations:
- The product arrives damaged.
- The product received is defective due to a manufacturing or printing issue.
- The wrong product, design, size, or color is delivered.
- The shipment is lost or damaged during transit.
- The courier is unable to deliver the package due to logistics or transportation mishaps, and the shipment is confirmed as lost or undeliverable.
In such cases, a fresh replacement product will be manufactured and shipped to the customer.
To request a replacement, customers must contact us within 8 hours of delivery and provide:
- Order number
- Clear photographs of the product and packaging
- A brief description of the issue
Replacement requests submitted without sufficient evidence may not be approved.
3. Refund Policy
Refunds are provided only under the following circumstances:
- The ordered product becomes permanently unavailable or out of stock after the order has been placed and a replacement cannot be fulfilled.
- A replacement cannot be manufactured or delivered due to unforeseen circumstances.
- The order is cancelled by AURAON before production begins because fulfillment is not possible.
Approved refunds will be processed to the original payment method used during purchase.
Please allow up to 7 working days for the refund to reflect in your account after it has been initiated. Processing times may vary depending on your bank or payment provider.
4. Order Cancellation
Orders begin processing shortly after they are placed.
Cancellation requests may be accepted only if production has not yet started.
Once an order has entered production or printing, it cannot be cancelled or modified.
5. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
AURAON is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address details provided during checkout.
If an order is returned due to an incorrect address, re-shipping charges may apply.
6. Size Selection
Please refer to the size guide available on each product page before placing your order.
As every product is custom-made after purchase, we do not provide returns, exchanges, or refunds for incorrect size selection made by the customer.
7. Color & Print Variations
Actual product colors may vary slightly from what appears on your screen due to monitor settings, lighting conditions, and the printing process.
Minor differences in print placement or color are considered normal manufacturing variations and are not treated as defects.
8. Contact Us
For any questions regarding returns, replacements, or refunds, please contact us through the contact details available on our website.
Our support team will review your request and respond as quickly as possible.